Advance payment: 100% of the tour cost is required at the time of booking. Partial payments are not
accepted.
Bank transfer: The reservation will be confirmed once the payment is verified, which may take up to 21
business days.
Credit card: The reservation is confirmed immediately upon receipt of full payment (100%).
- Online payment by credit card.
When quoting, customers can ask for reservations and we will verify again for available spaces in land services and Galapagos cruises, before sending you the confirmation.
Please send us the following information:
- Passengers full name.
- Age.
- Nationality.
- Passengers passport number.
- Food restrictions.
- Allergies.
- Hotel name.
The passenger agrees to follow the rules established by the Galapagos National Park, and the instructions of the Tour Operator regarding time and meeting points to avoid losing the contracted tour.
- - If the tour includes photographs or videos, remember to go to the operator's offices on the same
day.
Grupo Galapagos is not responsible for audiovisual material.
- Remember to update your watch and cell phone to Galapagos time (UTC -6).
It is the passenger's obligation to have travel insurance that covers their luggage and
well-being. We are NOT responsible for losses or damages caused during the trip.
You can cancel your reservation in OFFICE HOURS AND WORKING DAYS by sending us:
an email to daytripsgalapagos@gmail.com
- 20% the confirmation deposit is not refundable.
- 50% is not refundable between 29 and 20 days before starting the program.
- 100% is not refundable between 19 days or less.
Note: The refound will proceed without the surcharges for the use of the card on the
platform.
- Tours cannot be rescheduled for a later date.
- The same cancellation policies mentioned above will apply.
Refunds will be made within 15 to 45 business days.
- Shipwreck or sinking of the boat.
- Earthquake or tsunami.
- Tsunami alert.
- Acts of authority exercised by a public official.
- Capitania's provision not to sail due to weather conditions (Tsunami alert or Strong waves considered
dangerous).
- Disposal of PNG for works or for other activities related to them in the islands. If this event occurs
at least 10 days
in advance, the agency undertakes to replace the spaces in another boat of the same category.
- Breakdown of the boat that in previous days or the same day of the tour, if this event occurs at least
10 days in
advance, the agency undertakes to replace the spaces in another boat of the same category or only 1 more
category, as
long as they are available and the same route is presented.
- In the event of no available spaces on the same route, a change of date or route will be suggested to
the passenger, if the passenger does not agree or his itinerary does not allow it, a 100% refund will be
made
Hire travel and cancellation insurance.
-Activities are subject to modification due to: availability, weather conditions or major forces that
could affect
passenger safety.
-For any physical demanded activity during the tour, it shall under passengers responsibility.
-The
daily boat trips are subject to availability, weather conditions and Galapagos National Park
authorizations.
Possible places to visit: Bartolom, North Seymour, South Plazas, Isabela, Floreana and Santa Fe.
-The itineraries are subject to change without previous advice, due to weather conditions, Galapagos
National Park
authorizations, operational issues or passenger safety.
-For any physical demanded activity during the tour, it shall under passengers responsibility.